How Orders Move
Fulfilment
From first enquiry to delivery — a clear view of how orders, custom pieces and trade requests are handled. Specific timeframes and courier details are confirmed per order.
Retail Order
A piece from the existing collection, enquired about directly through its product section.
Trade Order
Enquiries from interior designers, stylists, retailers and hospitality — handled via the Trade page.
Custom Enquiry
A specific request outside the standard catalog — sent through to us directly for discussion.
The Journey
From Enquiry to Delivery
- 01Enquiry Received
- 02Confirmation & Quote
- 03Payment
- 04Order Preparation
- 05Quality Check
- 06Packaging
- 07Dispatch
- 08In Transit
- 09Delivered
Custom pieces, trade orders and any request outside the standard catalog are confirmed individually — including specification, pricing and timeline — before work begins.
Order Support